Our process
Our Restoration Process.
We keep each phase understandable, with practical updates that help you make informed decisions.
Call
Tell us what happened and what you can safely observe. A clear first conversation helps us understand the situation and plan the right response.
What we do
- Listen to what happened and when it started
- Ask about the type of damage — water, fire, smoke, or storm
- Confirm the property address and the best way to reach you
- Explain what to expect next
What you can do
- Stay safe — avoid standing water near power and unstable ceilings
- Stop the water source if you can do so safely
- Take photos of visible damage from safe areas
- Have your insurance details handy if you have them
Assess
We evaluate affected areas and explain the recommended next steps, so you understand the scope before work begins.
What we do
- Inspect affected rooms, materials, and contents
- Use moisture-detection tools to find water you can't see
- Document conditions with photos and notes
- Walk you through our findings and recommended plan
What you can do
- Point out every area you've noticed damage
- Share any history of past leaks or repairs
- Ask questions — you should understand the plan
- Contact your insurance carrier to open a claim if needed
Mitigate
We work to contain the loss and prevent avoidable secondary damage such as spreading moisture, odor, and mold growth.
What we do
- Extract standing water and remove saturated materials when needed
- Set up drying equipment like air movers and dehumidifiers
- Monitor moisture levels until materials reach drying goals
- Clean and treat affected surfaces, soot, or residue
- Board up or tarp openings after fire or storm damage
What you can do
- Keep drying equipment running as placed
- Limit foot traffic in work areas
- Move valuables and sensitive items when it's safe
Restore
Cleanup and restoration are coordinated with clear communication, returning your property to a safe, livable condition.
What we do
- Repair or replace drywall, flooring, and other removed materials
- Complete final cleaning and deodorization
- Coordinate reconstruction work when needed
- Provide documentation of the work performed
What you can do
- Review the completed work with our team
- Keep all records for your insurance file
- Let us know if you notice anything that needs attention
After severe weather, wait until the property is safe to enter before assessing visible damage.
Before work begins
What to know right now.
If there is an immediate threat to life or safety, contact emergency services first.
Start with what you know